Refund and Cancellation Policy
Last updated: [Date]
This Refund and Cancellation Policy explains how cancellations, refunds and project credits are handled when you purchase branding, website design, SEO or related services from Unitmask.
Unitmask is operated by [Full Legal Name of Proprietor or Entity], trading as Unitmask, at [Complete Business Address, India].
This policy forms part of our Terms and Conditions. Project-specific terms stated in an accepted proposal or service agreement will also apply.
INITIAL PAYMENTS & PROJECT BOOKING
Most Unitmask projects require an initial payment before work begins. This payment reserves production time and may cover consultation, research, planning, administration and work already performed.
If you cancel before work begins, we will normally refund the amount paid, less any disclosed payment-processing charges and approved third-party costs that cannot be recovered.
After work begins, the initial payment is refundable only to the extent that it exceeds the reasonable value of work already completed and approved non-recoverable expenses, subject to applicable law.
CANCELLATION BY THE CLIENTS
You may request cancellation by emailing [Support Email Address] and including:
- Your name and business name.
- Project or invoice number.
- Service purchased.
- Reason for cancellation.
- Relevant payment details.
The cancellation date is the date we receive your written request.
If work has started, we will assess the completed work, time committed and non-recoverable expenses. We will provide a summary showing any refund due or outstanding balance.
Completed work and usable deliverables already supplied remain payable.
BRANDING & DESIGN SERVICES
Branding, logo design and other creative services are customized for each client.
A full refund may be available if cancellation is requested before research, concept development or design work begins.
Once work begins, any refund will be calculated after deducting the value of completed work and approved non-recoverable costs.
Dissatisfaction based solely on personal preference does not automatically qualify for a full refund where the work follows the approved brief and included revision process. We will first use the agreed revisions to address reasonable concerns.
No refund is normally available after final approval, final file delivery or commercial use of a design, except where required by law or where the delivered work materially fails to meet the agreed scope and we cannot correct it within a reasonable time.
WEBSITE DESIGN & DEVELOPMENT
For website projects, completed stages may include discovery, sitemap planning, design, development, content placement, testing and launch preparation.
If you cancel during the project, completed stages and approved third-party expenses will be deducted from amounts paid. Any remaining eligible balance will be refunded.
Payments relating to completed and approved project milestones are not ordinarily refundable.
Before requesting a refund for a defect or missing agreed feature, you must give Unitmask a reasonable opportunity to investigate and correct the issue.
A change of business plans, delayed content, lack of client response or a request for features outside the accepted scope does not by itself qualify for a full refund.
SEO & RECURRING SERVICES
SEO, website maintenance and other recurring services involve time and work performed during each billing period.
Fees for a billing period in which agreed work has already begun are not ordinarily refundable, except where the service was not provided as agreed and the issue cannot be reasonably corrected.
You may cancel future recurring services by providing written notice before the next billing date, subject to any minimum commitment or notice period stated in your proposal.
Cancellation stops future work and billing after the applicable paid period. It does not guarantee a refund for work already completed.
SEO fees are not refundable solely because particular rankings, traffic, inquiries or sales were not achieved, as these outcomes depend on factors beyond Unitmask’s control. We remain responsible for performing the activities expressly agreed in the proposal.
THIRD PARTY COSTS
Payments made or committed to third parties are normally non-refundable once purchased or activated. These may include:
- Domain registration or renewal.
- Website hosting.
- Premium themes, plugins, fonts or stock assets.
- Advertising expenditure.
- Software subscriptions.
- Payment-processing, banking or currency-conversion charges.
Where possible, we will disclose these costs before purchase. Any transferable third-party account or license will be handled according to the provider’s rules and the accepted proposal.
DELAYED & INACTIVE PROJECTS
Project timelines depend on timely content, access, feedback and approvals from the client.
If a project becomes inactive because the required materials or feedback have not been provided, Unitmask may pause the project after written notice. Payments are not automatically refundable because of client-caused delays.
If the project is later restarted, a revised schedule and any reasonable reactivation fee will be communicated for approval before work resumes.
If Unitmask cannot complete the agreed service for reasons within our control, we will offer an appropriate correction, revised delivery arrangement, service credit or refund for the undelivered portion.
REFUND PROCESSING
Approved refunds will normally be initiated within 7–10 business days after confirmation.
Refunds will generally be issued to the original payment method. The payment provider or bank may require additional time to credit the funds.
The amount received may differ because of payment-processing fees, exchange-rate changes or currency-conversion charges outside Unitmask’s control. We will provide available transaction details for an approved refund.
Using PayPal or another payment provider does not replace this policy, although the provider’s applicable dispute and protection rules may also apply.
CHARGEBACKS & PAYMENT DISPUTES
If you believe a payment is incorrect or a service has not been provided as agreed, please contact us first so we can investigate and attempt to resolve the issue.
Nothing in this policy prevents either party from using rights available under applicable law or an applicable payment-provider agreement.
We may provide proposals, approvals, communications, work records and delivery evidence when responding to a payment dispute.
CHANGES & CONTACT INFORMATIONS
We may update this policy prospectively when our services or legal obligations change. The latest version will be published on this page with the revised date.
Changes will not reduce refund rights already agreed for an existing project unless both parties agree or applicable law requires the change.
For cancellation or refund requests, contact:
Unitmask
Legal operator: [Full Legal Name]
Email: [Support Email Address]
Business address: [Complete Business Address, India]
Website: unitmask.cloud